Legal Information

1. Information We Collect

We collect data you provide when you:

• Place an order
• Contact our customer service
• Sign up for newsletters or promotions

2. What Personal Data We Use

• Name, email, phone number
• Billing and shipping address
• Payment details (processed securely by Stripe)
• Order and communication history

3. How We Use Your Data

We use your data to:

• Fulfill and confirm orders
• Provide support and updates
• Improve our services
• Comply with legal requirements

4. GDPR – Your Rights

In line with Swedish and EU data protection law, you may:

• Access or correct your data
• Request deletion or restriction of use
• Object to processing
• Request data transfer

For questions: support@nuvepet.com

1. General

By using this website, you agree to our terms. If you disagree, please do not use the service.

2. Products and Pricing

We offer premium pet products. All prices are in SEK and include VAT.

3. Orders and Payment

• Payments are securely processed via Stripe
• Orders are confirmed via email
• We may cancel or refuse orders at our discretion

4. Shipping and Delivery

• Shipping Cost: 49 SEK for orders under 500 SEK
• Free Shipping: Orders over 500 SEK
• Delivery Time: 3–9 business days. If there are any difficulties or delays, delivery may take longer, but we will always notify you as soon as possible.
• We are committed to providing the best shipping experience and are truly sorry if delays happen. Your satisfaction is important to us, and we will keep you informed throughout the process.
• Products are shipped from Sweden when available; otherwise, from international warehouses

5. Returns and Refunds

• 15-day satisfaction guarantee: If you are not satisfied, you may return your product within 15 days of receiving it for a refund or exchange.
• Products must be returned in good condition (not broken, heavily used, or damaged).
• Buyer must provide proof of damage for damaged items.
• Return shipping is the buyer's responsibility.
• Refunds processed within 14 days of receiving returned item.

6. Governing Law

These terms follow Swedish law. Disputes will be resolved in Swedish courts.

1. What Are Cookies?

Cookies are small text files stored on your device to improve your experience.

2. Types of Cookies

• Essential – Security, shopping cart, session
• Analytics – Google Analytics (user behavior)
• Marketing – Social media sharing tools
• Payment – Stripe integration

3. Your Control

You may:

• Delete cookies
• Block cookies per site
• Configure your browser to ask first

By using our site, you agree to our use of cookies.